Bijou san antonio employees how to#
Bijou san antonio employees install#
Bijou san antonio employees update#

They also said they estimated the production based on the previous 12 months of electricity usage at the time of consult/installation which is impossible because we had purchased the house brand new about 7 months prior.

Bijou san antonio employees how to#

They basically regurgitated the information from my bill and the solar unit production info back to me with an email that basically said 'here's how to read your bill'. He asked for an electric bill and I sent the last two. They said they normally like to wait 6 months but referred me to a customer service rep.

Bijou san antonio employees install#

I contacted customer support and mentioned I would like to install an additional panel at least.

My wife and I have no kids and have a 3 bedroom one story house. I just got my third electricity bill since my system went active and am still paying $65 on top of my $118 goodleap bill (which combined is more than even my worst summer month bill). I contacted the man that met with me and discussed the plan and mentioned I would like to install an extra panel or so, that maybe cloud coverage or something interfered with the ability to produce enough electricity needed, something I would think their engineers would take into account but nonetheless - I didn't get a response. The next month I got an electric bill for like $55 or something. The first month our system was operational most of the month we were producing but not the entire month so when I got a bill I wasn't surprised, it was higher than I expected but nonetheless I figured let's give it an extra month. Up until the install everything seemed great and then we installed, which was not complete in the time that it was estimated but that's not why I'm leaving a review. We are no happy or sad about it, just 'Meh' for now, we shall see as Solar normally makes it's money during the hotter months, not trying to bash ION in no way, just a honest review. ** One big red eye is that you wait so long your start thinking about cancelling as you go through all four seasons and realize that there are times where the solar will actually charge you double than what your paying during the colder months on your standard energy bill, but this can be cancelled out if you take advantage of going through process of doing 'SREC' which you can sell back any energy produced but not used and get money back each month. Overall process was really easy, coordinator reaches out and handled everything with dates you provided.

Bijou san antonio employees update#

I think the system is good, but I believe I might have paid more for this service than some of my peers with the same total service, installation service was extremely slow, but credit to ION they kept me update every step of the way, but I did end up paying for solar and my original energy company for two months, but fixed now (could be due to staffing shortage we are experiencing currently, circa 2021/2022). Hope they get there act together soon, before Hugo losses them even more business. So as of right now, very poor customer service, to me Hugo is about as much use as a one legged man in a but kicking contest. I also said that at this time i can not recommend ION to my neighbors who where asking about my experience so far, i also said that i was thinking about bringing them in on a number of commercial projects that i want, which would be in excess of $200,000 and he just blew it off and what ever. After asking for senior management, end up talking to Hugo, who said he was the Director or VP of business, told him what happened, also told him that on Thursday July 7th the city inspection was scheduled and that they weren't going to pass as the electrical still was not hooked up to my panel and just capped off inside. Tuesday July 5th comes around still no show or call, have to start calling to find out what's going on, no one has a clue. They installed my system on Friday July 1st, guys on the roof where very good nice and polite, they guy doing the electrical, who started flipping breaker off and on with no advance waring had issues trying to get the breakers in to the panel, fried my dryer, pool was not working, he had to put back the break he took out, said he would try to come back next day with the master electrician, no show, no call. The salesman Patrick was very good and personal, explained the process etc.